Louise O’Donnell is the Executive Vice President – Claims Management & Legal at Sukoon Insurance.

She is a seasoned professional with over 19 years of experience in the insurance industry, she has built a great depth of knowledge across a number of key functions which she has managed throughout her career in the insurance industry.  She is known for her strategic approach and has worked in Audit, Compliance, Fraud, Strategy, Risk and also oversaw the International Operations for the company and the Sukoon Lloyds Syndicate.  In her current role as EVP Claims Management & Legal she brings a distinct experience to ensure fair and efficient resolutions to claims while maintaining the highest standard of customer service.

She is responsible in leading the company’s claim management strategy, fostering a culture of continuous improvement and customer centricity.     She leads the Legal function to bring them closer to the business in terms of the advisory that they provide and overall ensuring that the business fully understand the aim of the Legal framework of Sukoon.  She is part of Sukoons Executive Management Team and also a Board Member of three separate entities which are owned by Sukoon.

During 2025, Louise held in addition to her current role in Claims & Legal,  the Interim Active Underwriter of Sukoon Syndicate 2880 and also acted as the Interim Head of Human Resources.

Prior to joining the company in 2013, Louise worked at AIG, including that of Operational Risk Manager based in London and with the responsibility to rollout an Operational Risk Management Framework across the AIG International offices (50+Offices), and also worked as an International Internal Audit Senior, which was a travelling internal auditor role for both General and Life Insurance operations. She travelled and worked in 48 overseas offices of AIG.

Louise has a deep interest in Diversity and Inclusion and speaks on a regular basis on this topic. She spearheaded the set-up of the Women’s Network in Sukoon -.

Louise was awarded Women Leader of the Year in 2019 by the Middle East Insurance Industry Awards which was the inaugural year to celebrate the contributions that women bring to the insurance industry.

Louise holds a Bachelor of Accounting and Finance and is also a Fellow member of the Chartered Accountants in Ireland.

She has 25 years working experience across a number of industries most notably has spent the last 19 years in the insurance industry.